As an Elite Technical Support Agent, I provided support to primarily commercial customers, however, due to being second shift, it was not uncommon for me to get consumers who happened to own a commercial unit. I was also certified to take priority services calls and would be able to take those as they came in. In addition to Elite devices such as Elitebooks, Elitedesks, E Displays, and EliteOnes; we also took care pack or contract covered Pro devices such as their line of notebooks, desktops, and displays. We as a team would also occasionally assist the Workstations team whenever they would get busy and needed an additional hand.
Assisting and providing technical support to commercial customers is a different flavor of customer service that you really don't see on the consumer side. Although the skillset is transferrable, there are details in behaviour and presentation that would need to be tweeked to match the needs of that customer. In addition to that, the processess of created cases, materials orders, service orders and work orders is nearly completely different from the consumer team. Please view the Omen details under the Collabera/Ascendion tab.
While working under the supervision of Stazi De Angelis, I also had the opportunity to participate in HP's badged program, NextGen: Blueprints for Success and had received a certificate of completion upon the completion of the program. During my time in this program, I learned how to organize and envision the steps to achieve my next goal as well as set up a variety of goals to later on achieve a much larger career goal either within HP Inc or externally.
*details coming soon*